Terms and Conditions

Cancellation policy

Thank you for your reservation at Utrecht Boutique Hotels. We would like to offer our guests favorable cancellation conditions, which means that we deviate from the KHN conditions. Below you will find the valid cancellation conditions whereby changes and cancellations must at all times be made in writing to welcome@utrechtboutiquehotels.com.

Cancellation Individual reservations (1-4 rooms): 
Reservations of 1 - 4 rooms can be cancelled free of charge till 12 hours before arrival date. Please take into account that the date of arrival starts at 0.00 AM (CET). If reservations are cancelled within this period, we are forced to charge the first night based on the reservation value including VAT and excluding city tax. 

Group reservations (5-9 rooms): 
For groups of 5 - 9 rooms, free cancellation or change in length of stay and/or number of rooms is possible up to 4 days before arrival. In the event of cancellation or change in length of stay between 4 days and the day of arrival, the entire reservation value will be charged. 

Group reservations (10-15 rooms) 
For groups of 10 - 15 rooms or more, free cancellation or change in length of stay and/or number of rooms is possible up to 10 days before arrival. In the event of cancellation or change in length of stay and/or number of rooms between 10 and 5 days, 60% of the reservation value will be charged. In the event of cancellation or change in length of stay and/or number of rooms between 5 days and the day of arrival, 100% of the entire reservation value will be charged. 

Group reservations (16-25 rooms) or more: 
For groups of 16 - 25 rooms or more, free cancellation or change in length of stay and/or number of rooms is possible up to 18 days before arrival. In the event of cancellation or change in length of stay and/or number of rooms between 18 and 10 days, 75% of the reservation value will be charged. In the event of cancellation or change in length of stay and/or number of rooms between 10 days and the day of arrival, 100% of the entire reservation value will be charged. 

No show 
For all reservations, we charge the entire reservation value in the event of no show. 

By confirming the reservation you agree to the above cancellation policy. We charge all our prices by including VAT and excluding city tax and breakfast. 

Cancellation conditions can change outside the above period and will be announced by Utrecht Boutique Hotels. If the period has ended and the cancellation conditions have not been extended, Utrecht City Hotels will fall back on the valid KHN conditions. Applicable cancellation conditions can be consulted at all times via www.UtrechtBoutiqueHotels.nl.                       

The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions on which catering establishments based and operating in the Netherlands, such as hotels, restaurants, bars and related businesses (including catering firms, party service firms, etc.), provide catering services and enter into catering agreements. The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague. Click here to view the UVH.